Privacy Policy
Registered name BSMN Padel Tours
This privacy notice tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
Sharing information outside the UK
How to complain
Contact Details
Post
Bjorn Schroder Padel Tours, 5 Clayton House, 5-7 Vaughan Road, Harpenden, Hertfordshire AL5 4EF
Telephone
(+44)07575 570057
What Information We collect, Use, and Why
We collect or use the following information to provide our services to you:
Names and contact details
Addresses
Date of birth
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Health information (including dietary requirements, allergies and health conditions)
Account information
Financial transaction information
Website user information (including user journeys and cookie tracking)
Recorded images, such as photos or videos
Identification documents
Information relating to compliments or complaints
Marketing preferences
Records of consent, where appropriate.
Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website at www.ico.org.uk.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below.
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure - You have the right to ask us to delete your personal information.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
Your right to object to processing - You have the right to object to the processing of your personal data.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide our services to you are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. You do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Legitimate interests would include, for example, the collection of dietary or other information relating to special arrangements, or other marketing initiatives, which would directly benefit you or enhance your experience.
Where We Get Personal Information From
Directly from you
Providers of marketing lists and other personal information
Suppliers and service providers
How Long We Keep Information
We will only keep personal data for as long as we need it to discharge our services to you. When we no longer need personal data for the reason we collected it, we will destroy it securely or anonymise it.
Who We Share Information With
Others we share personal information with:
Organisations we’re legally obliged to share personal information with
Third party suppliers and service providers.
Sharing Information Outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
How to Complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Effective date: 15 November 2024
Last updated: 28 November 2024